Return / Exchange
Can I return and / or exchange goods?
Yes of course you can return or exchange goods, except, however, digital content (downloads) and disks (CD, vinyl, DVD), because it can not be excluded that a copy has been created (see Right of Withdrawal)). If you only tried the goods and did not use, wash, damage, etc. them, you can return the goods without giving reasons within 14 days after receipt of the goods.
Inform us of your decision to withdraw from the contract (see below), and send the goods back to us. We will then refund the money or send you by arrangement a suitable replacement.
How much does that cost me?
You pay the return and we’ll send you the new shipment for free. We find that a fair and simple solution for both sides.
Right of Withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which you or a third-party named by you, which is not the carrier, have taken physical possession of the goods. To exercise your right of withdrawal, you must inform us,
Fire and Flames UG (haftungsbeschränkt)
Tel : +49 ( 0) 431 53,033,985
by a clear statement (for example by post mail, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory, however. In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline .
Excluded from the right of withdrawal are digital content (downloads) and disks (CD, vinyl, DVD) , because it can not be excluded that a copy has been created.
Effects of withdrawal
If you withdraw from this contract, we will refund you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a more expensive type of delivery other than offered by us), and must be repaid immediately at the latest within fourteen days from the date on which we received your cancellation. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise ; in any case we will not charge fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have demonstrate that you have returned the goods, whichever is the earlier.
You have to return the goods promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days. You bear the direct cost of returning the goods. In case of an authorized warranty (faulty workmanship or damage that we have to take the responsibility for) we will take the cost of return shipment, please contact us personally in this case before returning the goods .
You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary usage to ascertain the nature, characteristics and functioning of the goods dealing with them.
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