Can I return and \/ or exchange goods?<\/strong><\/p>\n\n\n\n Yes of course you can return or exchange goods, except, however, digital content (downloads) and disks (CD, vinyl, DVD), because it can not be excluded that a copy has been created (see Right of Withdrawal)). If you only tried the goods and did not use, wash, damage, etc. them, you can return the goods without giving reasons within 14 days after receipt of the goods.<\/p>\n\n\n\n Inform us of your decision to withdraw from the contract (see below), and send the goods back to us. We will then refund the money or send you by arrangement a suitable replacement.<\/p>\n\n\n\n How much does that cost me?<\/strong><\/p>\n\n\n\n You pay the return and we\u2019ll send you the new shipment for free. We find that a fair and simple solution for both sides.<\/p>\n\n\n\n You have the right to cancel this contract within \nfourteen days without giving any reason. The withdrawal period is \nfourteen days from the date on which you or a third-party named by you, \nwhich is not the carrier, have taken physical possession of the goods. \nTo exercise your right of withdrawal, you must inform us,<\/p>\n\n\n\n Fire and Flames UG (haftungsbeschr\u00e4nkt) by a clear statement (for example\n by post mail, fax or email) of your decision to withdraw from this \ncontract. You can use the attached model withdrawal form, which is not \nmandatory, however. In order to observe the revocation period it is \nsufficient for you to send the message about the right of withdrawal \nbefore the withdrawal deadline .<\/p>\n\n\n\n Excluded from the right of withdrawal are digital content (downloads) and disks (CD, vinyl, DVD) , because it can not be excluded that a copy has been created.<\/p>\n\n\n\n Effects of withdrawal<\/strong><\/p>\n\n\n\n If you withdraw from this contract, we will refund\n you all the payments that we have received from you, including delivery\n costs (with the exception of the additional costs arising from the fact\n that you have chosen a more expensive type of delivery other than \noffered by us), and must be repaid immediately at the latest within \nfourteen days from the date on which we received your cancellation. For \nthis repayment, we use the same method of payment that you used for the \ninitial transaction, unless you explicitly agreed otherwise ; in any \ncase we will not charge fees for this repayment. We may withhold the \nreimbursement until we have received the goods back or until you have \ndemonstrate that you have returned the goods, whichever is the earlier.<\/p>\n\n\n\n You have to return the goods promptly and in any event not later than\n fourteen days from the date on which you notify us of the cancellation \nof this contract. The deadline is met if you send back the goods before \nthe period of fourteen days. You bear the direct cost of returning the \ngoods. In case of an authorized warranty (faulty workmanship or damage \nthat we have to take the responsibility for) we will take the cost of return shipment, please contact us personally in this case before returning the goods .<\/p>\n\n\n\n You only need to pay for any diminished value of the goods, if the \ndeterioration in value is due to a not necessary usage to ascertain the \nnature, characteristics and functioning of the goods dealing with them.<\/p>\n\n\n\n Withdrawal form [PDF]<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Return \/ Exchange Can I return and \/ or exchange goods? Yes of course you can return or exchange goods, except, however, digital content (downloads) and disks (CD, vinyl, DVD), because it can not be excluded that a copy has been created (see Right of Withdrawal)). If you only tried the goods and did not […] read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-142","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.fireandflames.com\/en\/wp-json\/wp\/v2\/pages\/142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fireandflames.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fireandflames.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fireandflames.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fireandflames.com\/en\/wp-json\/wp\/v2\/comments?post=142"}],"version-history":[{"count":4,"href":"https:\/\/www.fireandflames.com\/en\/wp-json\/wp\/v2\/pages\/142\/revisions"}],"predecessor-version":[{"id":40057,"href":"https:\/\/www.fireandflames.com\/en\/wp-json\/wp\/v2\/pages\/142\/revisions\/40057"}],"wp:attachment":[{"href":"https:\/\/www.fireandflames.com\/en\/wp-json\/wp\/v2\/media?parent=142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}} Right of Withdrawal<\/strong> <\/h2>\n\n\n\n
Kaiserstrasse 31b
24143 Kiel
Germany
Tel : +49 ( 0) 431 53,033,985
Email fireandflames[at]fireandflames.com<\/p>\n\n\n\n